How can we help?

Subscriptions and billing

• Cancel or change a subscription: on iPhone or iPad, go to Settings → your name → Subscriptions → Qizmo. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions → Qizmo.
• Free trial: cancel at least 24 hours before the 7 days end and you won’t be charged.
• Restore a purchase on a new device: in the App, go to Head Quarters → Account → Restore Purchases.
• Refunds are handled by Apple or Google under their policies.

Family, kids and devices

• One family account holds up to 3 child profiles, each with their own hero and progress.
• Brothers and sisters can share one tablet — just switch profiles.

Report a problem

In the App, go to Head Quarters → Account → Report a problem, or email us. We review reports about inappropriate content within 24 hours.

Your data

You can delete your family’s data in the App at Head Quarters → Account → Delete data, or by emailing us. See Delete your data in our privacy policy for details. Deleting your data does not cancel a subscription.

Early access

Signed up on our website? We’ll email your download link when Qizmo is ready. To stop hearing from us, or to have your sign-up deleted, just email us.

Tuition centres and parent groups

We’re setting up group codes for semester packs. Email contactus@qizmo.app and tell us a little about your group.